Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cupandcraftco@gmail.com. Please note that returns will need to be sent to the following address: Given via email.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cupandcraftco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cupandcraftco@gmail.com.
At Cup & Craft Co, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following information when you interact with us:
- Your name, email address, and delivery address (when you place an order or contact us).
- Payment details (processed securely through our payment provider — we never see or store your full card details).
- Website usage data (via basic analytics to help us improve our site).
2. How We Use Your Information
We use your data to:
Process and deliver your orders. Communicate with you about your purchases or enquiries. our products and website experience. Comply with legal or tax obligations.
We do not sell or rent your information to anyone
3. Sharing Your Information
We only share your data with trusted third parties that help us run our business, such as:
payment processors (for example, PayPal or Shop). Delivery services (like Royal Mail). Each partner only receives the information needed to complete their part of your order.
4. Data Storage & Security
Your personal data is stored securely and only kept as long as necessary to fulfil your order or meet legal requirements. We take reasonable steps to prevent unauthorised access or misuse.
5. Your Rights
You have the right to:
Request a copy of the personal data we hold about you. Ask us to correct or delete your information. Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at cupandcraftco@gmail.com
6. Contact Us
If you have any questions about this policy or how your data is handled, please contact us: cupandcraftco@gmail.com
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
